Here you will find answers to the most common questions. Something missing? Feel free to write to us via the contact page.
How much does shipping cost?
Standard shipping is free on every order (5–8 working days). Express shipping costs €4.99 (3–5 working days). We only deliver within Germany.
How long does delivery take?
Standard: 5–8 working days, Express: 3–5 working days. The time is counted from receipt of payment and includes 1–2 working days of processing.
Can I track my parcel?
Yes. As soon as your parcel is on its way, you will receive an email with the tracking number.
How can I pay?
You can see the available payment methods at checkout. Planned are bank transfer (prepayment), PayPal, credit and debit card, Apple Pay and Google Pay. More under Payment methods.
Why is there no VAT?
We are a small business under § 19 UStG (German VAT Act). That is why we do not charge VAT. Our prices are final prices.
How do I withdraw from my order?
You have a 14-day right of withdrawal. The easiest way is via Withdraw from contract or by email to support@automatehome.shop. You bear the cost of the return.
My item arrived damaged. What now?
Please send photos of the packaging and the item with your order number to support@automatehome.shop. We will arrange a replacement or refund.
Do I need to drill for installation?
It depends on the product. Cable channels are stuck on, the cable box and phone stands are simply placed. Mounts for speakers and cameras are screwed on; screws are included. Every product page states the fixing method.
Will it fit my device?
Please compare the dimensions in the “Technical data” with your device. If you are unsure, send us your device’s dimensions – we are happy to help.
How much weight can a mount hold?
The load capacity is listed in the technical data of each mount. Do not exceed it, and check before installing that your wall can bear the load.
Will I receive an invoice?
Yes, you will receive your invoice by email.
Can I change my order?
Write to us as soon as possible. As long as the order has not been shipped, we can usually still change it.
How can I reach you?
By email to contact@automatehome.shop or by phone on +49 152 44888365, Monday to Friday from 9:00 to 17:00. We reply within 24 hours on working days.